FAQs
What is Rural Waste Managements holiday schedule?
The only holidays our drivers do not work are Thanksgiving, Christmas and New Years Day.
If your pick up day falls on or after one of these holidays, your services will be delayed
by one day.
What do I do when there is inclement weather?
When our region is faced with inclement weather, we will do the best we can to safely provide
service. If we are able to, we will start our routes later than normal-- please leave material
at the curb. If we cannot safely operate our fleet, service may be delayed.
Please check our web page or call Customer Service at 580.338.2812 for updates and instructions
for set out.
When should I set my garbage out for collection?
Please have all material available by 6:30 AM on your service day or the night before your
service day.
If I go on vacation can I stop my account?
Vacation credit is given if you are gone for two consecutive weeks are more. Please contact us
before leaving so that we can adjust your account and notify the drivers.
If my garbage is missed what do I do?
Please let us know immediately so we are aware. If we are not contacted, we do not know you have been
missed. (Return trip fee may apply)
If I am a business can I recycle more than just cardboard?
Yes, please ask Customer Service about our Cardboard Plus program that allows you to recycle plastics,
metal and mixed waste paper along with your cardboard. See our Commercial Recycling page for
more information.
Does Rural Waste Management offer yard debris service?
Yes, please contact our Customer Service Department at 580.338.2812 or
olpruralwaste@wasteconnections.com for availability
and rates.
Can I pay my bill online?
Yes, using our web site you can view and pay your statements online. Go back to the home page and click
online bill pay to sign up.
Do I have to use Rural Waste Managements Online Bill Pay to view my statements online?
No, you don't need to add your payment information to view online statements, or sign up for paperless
billing. Just leave your payment information blank when signing up for an online account.
Need Help? Contact customer service at olpruralwaste@wasteconnections.com
or call 580.338.2812.